Shipping policy

SHIPPING POLICY

We are proud to offer dependable shipping options for our customers across the United States. Please read our shipping guidelines below to understand how your order is processed and delivered.

1. SHIPPING COSTS
We want to keep your shopping experience simple and transparent. We offer Free Standard Shipping on all orders delivered within the United States. There are no hidden fees or surprise taxes at checkout.

2. PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. ESTIMATED DELIVERY TIME
Because we ship our products directly from our international fulfillment centers to maintain high quality and affordable prices, our standard delivery window to the United States is:
* Estimated Delivery Time: 11–25 days.

Please note that delivery times are estimates and can occasionally be affected by customs clearance delays or seasonal courier volumes.

4. TRACKING YOUR ORDER
When your order ships, you will receive an email with a tracking number. 
* Your package is handled by international air transit initially.
* Once it arrives in the United States and clears customs, it will be handed over to the U.S. Postal Service (USPS) for final delivery.
* You can track your package directly on our website or via the USPS tracking portal using the provided tracking code.

5. IMPORT TAXES AND CUSTOMS

The buyer is solely responsible for any and all import taxes, customs duties, tariffs, customs clearance charges, handling fees, VAT, or other fees imposed by the destination country, customs authorities, postal service, courier, or other relevant authorities in connection with the importation and delivery of the order.

Such charges are not included in the purchase price or shipping costs and will not be reimbursed by the seller. The buyer is responsible for checking and understanding any applicable import requirements, taxes, duties, and fees in their country before placing an order.

If the buyer refuses or fails to pay any applicable import charges, resulting in the package being delayed, returned, abandoned, or otherwise disposed of, the buyer remains responsible for any resulting costs, including return shipping, customs charges, storage fees, disposal fees, or other expenses incurred by the seller.

The seller is not responsible for delays caused by customs or other authorities and cannot guarantee that an order will be exempt from import taxes, duties, or other charges.

6. WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a very small window to correct an incorrect shipping address. Please contact us immediately at info@nordkustgroup.com if you believe you have provided an incorrect shipping address.

7. LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, if your tracking information states that your package was delivered but you have not received it, please contact us at info@nordkustgroup.com so we can assist you in opening an inquiry with the carrier.