Refund policy
Refund Policy
We want you to love your purchase! Please review our return and refund policy below:
30-Day Return Window
You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Damaged or Incorrect Items
If your item arrives damaged, defective, or if you received the wrong product, please contact us immediately at info@nordkustgroup.com with:
If your item arrives damaged, defective, or if you received the wrong product, please contact us immediately at info@nordkustgroup.com with:
- Your order number
- Clear photos or a short video showing the issue
Once verified, we will send a replacement or issue a full refund at no extra cost to you. You do not need to ship damaged items back.
Change of Mind / Standard Returns
If you wish to return an item for personal reasons (e.g., changed your mind, wrong size ordered):
If you wish to return an item for personal reasons (e.g., changed your mind, wrong size ordered):
- Customers are responsible for paying their own return shipping costs.
- Shipping costs must include a tracking number. We cannot guarantee that we will receive your returned item without tracking.
- Since our fulfillment center operates internationally, please contact us at info@nordkustgroup.com to receive the correct return address before shipping. Do not send items back to the address on the shipping label.
Exemptions
Several types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items. Gift cards are also non-refundable.
Several types of goods are exempt from being returned, such as perishable goods, custom products, and personal care items. Gift cards are also non-refundable.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.